Service Description

FraudArmor offers its customers Fully Managed Identity Fraud Recovery services which include: Lost Document and Lost Wallet Assistance; optional Internet Monitoring Services with activation; check replacement; and may advancement of funds for losses from your checking account, up to $25,000 (that will later be credited back to FraudArmor by the Financial Institution), based upon a fraudulent act that involves a check or checks from an eligible check order or any other type of identity theft. FraudArmor provides a certified Resolution Specialist to guide you in the management of the identity theft recovery process and assist with replacing critical documents that are lost, stolen, or destroyed (e.g. professional licenses, passports, birth certificates). In addition, FraudArmor provides an optional proactive Internet Monitoring with activation for up to 16 personal or business credentials to detect potential fraud occurring on high-risk internet sites such as black market, secret chat rooms, and underground forum sites. FraudArmor service is available for up to one year from the date your check order is shipped or until your use of the last check in your check order, whichever comes first.

FraudArmor Is For Both Personal And Business Checking Accounts.

Fraudulent acts assisted by FraudArmor include: Forged Signatures, Forged Endorsements, Altered Checks (changes to the payee or the check amount), Debit Card and ACH Fraud, Credit Card Fraud, and most other consumer Identity Theft. FraudArmor helps with both financial and non-financial consumer fraud such as employment fraud, medical fraud, internet fraud.
When applicable, customer must complete and provide all necessary documentation for the Resolution Specialist to provide fully managed recovery services.
FraudArmor will provide replacement checks and deposit slips for the new checking account that is opened due to the fraud.

FraudArmor includes the following:

Check Fraud Restoration & Advancement

The Service applies to personal or business checks that have been affected by forged signatures, forged endorsements and/or alteration.

Resolution Specialists are available to assist customers should they have any questions or concerns about potential or suspected check fraud. In the event of check fraud, a dedicated Resolution Specialist will perform assisted or fully-managed check restoration services on behalf of victims and coordinate with customer's applicable bank or financial institution.

Fully managed means that in addition to advising customers on the best procedures to help prevent fraud or to respond to a fraud event, a Resolution Specialist can also act on behalf of customers by obtaining an executed limited power of attorney form.

The service advances funds to customer for losses that would later be credited to the customer's account by its bank or financial institution. Funds up to a maximum of $25,000 per fraud event will be advanced for all checks to which the service applies and within 72 hours of filing a criminal complaint and submitting all necessary documents.

If the customer should be forced to close the affected checking account due to fraud, the Resolution Specialist will assist with the check replacement facilitation process. The Resolution Specialist works with the customer's applicable bank or financial institution and the check printer, allowing the customer to quickly resume normal financial transactions.

Identity Restoration

The Service applies broadly to the restoration of one's identity (individual or business).

A dedicated Resolution Specialist will perform assisted or fully-managed restoration services on behalf of victims and coordinate with customer's applicable bank, financial institution and/or other agencies.

Fully-managed means that in addition to advising customer on the best procedures to help prevent fraud or to respond to a fraud event, a Resolution Specialist can also act on behalf of customer by obtaining an executed limited power of attorney form.

Resolution Specialists are available to assist with:

  1. notifying and requesting government issued identification such as State Driver's License, Social Security card or Passport;
  2. notifying the three national credit bureaus to place fraud alerts on customer's credit reports, and review such reports to identify evidence of the fraud or identity theft event;
  3. notifying banks, credit card companies and merchants as directed by the customer to freeze or close any accounts compromised by or resulting from the fraud or identity theft event;
  4. notify the Federal Trade Commission and file a complaint to report the identity theft event;
  5. otherwise coordinate with credit bureaus, banks, credit card companies, government agencies, and/or merchants.

A dedicated and certified Resolution Specialist is available to answer questions and assist with resolution in the event of lost wallet, fraud or an identity theft event.

Service Level Definition

Owner

The owner of the Company includes any natural person who is the owner, proprietor or general partner of the Company who:

Officer

A full-time employee of the Company identified in the organizational documents on file with the appropriate state agency as the President, Vice President, Secretary or Treasurer of the Company.

Lost Document & Wallet Assistance

The Service applies broadly to the protection of one's identity.

A dedicated Resolution Specialist is available to answer questions and assist with resolution in the event of lost documents and wallet contents. The specialist will assist with cancelling and/or replacing lost documents such as credit cards, birth certificates, licenses and government issued documents, etc.

Internet Monitoring

Information reaching the internet's black market is traded, sold, and re-sold on a daily basis through online black market websites, secret chat rooms, and underground forums. If Customer information is found in these markets, theft has already occurred, and the Customers need to act quickly by contacting a Resolution Specialist. Fraud Armor will monitor these sites, chat rooms and databases for the following personal and financial information, while retaining in Secure Storage the information provided by the Customer and will notify the Customer in the event that their information is found. Member and will notify the Member in the event that their information is found.

Internet Monitoring is optional and is provided at no additional cost; it requires activation at www.Fraud-Armor.com

For Consumers:

For Businesses:

*EIN is publically available, can be stored but not monitored

Credit Monitoring and Follow-up Restoration

These services are provided in the case of an Identity Theft Event. Even after the resolution of the fraud event, a dedicated Resolution Specialist will be available to perform assisted or fully-managed restoration services on behalf of victims and coordinate with customer's applicable bank, financial institution and/or other agencies.

Changes to a Customer's credit report that they did not initiate can be the first sign of fraud. This Service synchronizes with the credit bureau, alerting the Customer any time there is a change to their credit file.

This service monitors for changes and new activity from the credit bureau which allows the Customer to validate that the credit related activity is their own and then provides e-mail alerts and/or phone notifications of activities discovered in the process of monitoring changes to the Customer's credit report.

Business owners will have access to their Dun & Bradstreet report on a quarterly basis to help prevent the incidence of fraud.