Q: How does FraudArmorTM Lite help
me with the effects of check fraud?
FraudArmor Lite will provide a professional Resolution Specialist
who will assess the problem and act quickly to assist you with the
effects of fraudulent transactions that might affect your account
due to any type of check fraud.
In addition, if you need to close your current checking account,
FraudArmor Lite will supply you with replacement checks for your new
checking account free of charge. All checks in your order will
reflect the FraudArmor logo signifying your eligibility and as a
warning to thieves.
Q: What Fraudulent acts are covered by
FraudArmor Lite?
Fraudulent acts covered by FraudArmor Lite include:
-
a forged signature (a legitimate blank check that is forged with
the business signature as the maker)
-
a forged endorsement (a legitimate check that is endorsed and
cashed or deposited by a person other than the designated payee
based upon a fraudulent endorsement)
-
an altered check (a legitimate check that is fraudulently altered
as to the designated payee, check amount, or otherwise so as to
benefit the person altering the check)
Q: How did FraudArmor Lite get included in my
check order?
FraudArmor Lite Check Fraud Recovery is included with all personal
check orders. Should you be affected by check fraud, as described
herein, we encourage you to take full advantage of the service.
Q: If I suspect check fraud on one or more of
the checks featuring FraudArmor Lite, what do I do?
If you suspect a check fraud event has occurred:
Step 1: Call 1 (866)-923-0452 24 hours a day, 7 days a week to speak
with a FraudArmor Lite representative. If fraud has occurred, a
Resolution Specialist will be assigned to you and will be available
Monday through Friday, 8:00 am to 8:00 pm Eastern time.
Step 2: Your Resolution Specialist will provide the documents and
will help you complete the paperwork needed to begin your fraud
remediation.
For all other inquiries please call the phone number found on your
check reorder form located on the last pad of your check order
Q: Is FraudArmor Lite the same as insurance?
No, FraudArmor Lite assists you in recovering from check fraud,
including working with financial institutions and other entities to
regain funds lost due to fraud. FraudArmor Lite advances funds of up
to $2,500 on qualified losses while we work with your financial
institution to regain the lost funds.
Q: How long am I eligible for FraudArmor Lite
services?
The program is available for up to one year (12 months) from the
time the specific check order was shipped to you or until you use
the last check in that specific order, whichever comes first.
Q: Who Owns FraudArmor Lite?
FraudArmor Lite is fully owned and managed by Harland Clarke Corp.,
a leading manufacturer of printed check products. Harland Clarke
utilizes one-or more services providers to provide the services
under FraudArmor Lite, as further described in the Terms and
Conditions.